PlateGlance Support

Questions, problems or requests: email support@plateglance.com. We are a small team and usually reply within 2 business days. We cannot promise an exact time.

What to include

• A short description of what happened and what you expected.
• Your iPhone model and iOS version (Settings > General > About).
• A screenshot, if it helps. Please do not send photos of people or documents.
• Your support code if you are asking about scans, your subscription or deleting your data (see below).

Find your support code

Open PlateGlance, go to Settings, and scroll to the Your data section. The line "Support code" shows 8 characters. You can press and hold to copy it. It does not identify you personally, and we only use it to find your records.

Cancel or manage your subscription

We do not manage subscriptions. Apple does.

1. On your iPhone open Settings, tap your name, then tap Subscriptions.
2. Choose PlateGlance and tap Cancel Subscription (or change plan).

You can also open this from the app: Settings > Plan > Manage or cancel subscription (shown when you are subscribed). To avoid being charged, cancel at least 24 hours before your trial or billing period ends. Deleting the app does not cancel your subscription. You keep Pro until the end of the period you paid for.

Refunds

Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. We cannot issue refunds ourselves.

Restore purchases

If you reinstalled the app or changed phones, open the Pro screen (Settings > Get PlateGlance Pro, or when the app offers it) and tap Restore purchases. Use the same Apple ID that bought the subscription. If it still does not work, email us with your support code.

Delete your data

• On your phone: Settings > Delete everything erases your log, photos, saved meals and learned foods. You can export first with Settings > Export my data.
• On our server: email support@plateglance.com from any address with your support code and the words "delete my data". We delete the records tied to your app ID and ask our subscription provider to delete theirs. We answer within 45 days. If we delete your scan counters, your free scans may reset.
• Meal photos you sent for an estimate are not stored by us. Our AI provider may keep them for up to 30 days. See the Privacy Policy.

Free scans and limits

Free users get 3 AI scans in total. Barcode scanning and manual logging are always free. Pro allows up to 10 AI scans per day. Free scans on a shared network may run out sooner. Only a scan that returns a result counts.

Turn off AI estimates

Settings > AI estimates. Barcode, saved meals and manual entry still work.

Legal

Privacy Policy and Terms of Use.

PlateGlance is a product of VoidInWorks LLC.